FAQs — Curated Answers from Tickhaus®

💰 What currency are prices shown in?

Prices are displayed automatically in your local currency for a seamless shopping experience.

Payments are securely processed in USD. Depending on your bank or card provider, the final charge may appear in your local currency with automatic conversion applied.

📦 When will my order ship?

Once payment is confirmed, your order enters our production and quality verification process.

Average dispatch time: 4–7 business days.

Estimated delivery times:

• United Kingdom, United States, Canada, Australia: 5–15 business days (most orders arrive within 7–12).

🔍 When will I receive my tracking number?

Your tracking number is generated automatically once your order is invoiced and will be emailed to you.

You’ll be able to follow every step of your delivery, from dispatch to arrival.

If you don’t see the email within 24 hours, please check your spam folder or contact us directly.

⏳ My tracking hasn’t updated yet — is that normal?

Yes. It can take several hours for the carrier to register the first scan.

Your order is on its way — tracking will update automatically as it moves through the network.

🔄 Can I cancel my order?

Yes, cancellations are possible as long as your order hasn’t been shipped.

If it’s already in transit, simply wait for delivery and then request a return for a full refund.

🧾 I entered the wrong address — what should I do?

Please reply to your order confirmation email as soon as possible, or contact us at contact@tickhaus.com.

We can update your address within 24 hours of order placement. After this period, changes may not be possible, and refunds cannot be issued for delivery errors.

🔁 I’m not satisfied with my order — can I return it?

Absolutely. Tickhaus® offers a 30-day return guarantee.

If your watch arrives defective or damaged, you’ll receive a full refund.

If you simply wish to return it, you may do so within 30 days of delivery. Return shipping costs are the buyer’s responsibility, and once we receive and inspect the item, we’ll refund the full purchase amount.

Please include your name and order number inside the package to ensure smooth processing.

❓ My question wasn’t answered — can you help?

Of course. Our team is here to support you.

Email us at contact@tickhaus.com, including your order number and a clear description of your issue, and we’ll assist you promptly.

✨ Thousands of watch enthusiasts worldwide trust Tickhaus® for precision, service, and peace of mind. We look forward to serving you.